If you don’t see an answer to your question please do not hesitate to get in touch: firstname.lastname@example.org
Postage & shipping
Delivery to UK only. All prices shown include postage.
Small parcels (eg bandanas) are shipped via Royal Mail 2nd Class. Everything else is sent via Evri.
How long does delivery take?
All items are custom made to order and will be ready for dispatch within 3-5 days. Delivery times via Evri and Royal Mail 2nd Class (bandanas only) are between 2-4 days
Returns & Refunds
My products are handmade with care and attention to detail. However, if you are not entirely happy with your purchase please contact me via email email@example.com within 14 days of receiving the item(s) to request an exchange or refund, stating the reason. Goods should be returned in unworn, saleable condition.
I’m sorry, but returns will not be accepted on made to measure paracord collars and other custom orders unless the item is faulty. Please be sure to measure your dog’s collar size carefully. Use my measuring guide and if in any doubt, contact me and I will help choose the right size for your dog.
Please note that refunds do not include original postal charges.
For more details please refer to the Returns Policy
How do I measure my dog's collar?
Measure your dog’s neck in inches – the collar should be close fitting but not tight. If in doubt, round the measurement up, not down.
You can also follow our helpful PICTURE GUIDE
Alternatively, you can measure your dog’s current collar for size but be sure to measure from the inside. If you require a half inch measurement, just let me know via email firstname.lastname@example.org and I will be happy to accommodate this.
As a small business, I am pleased to be also to accept custom orders! If there is a specific colour or size you are looking for, please ask and I will be happy to source and quote for a custom order. Perhaps you would like a collar in your football team colours or even a bow tie in your wedding colours? I can also make a lead or long line to a specific length to suit your needs.
I am licenced by the Animal & Plant Health Agency (APHA) to produce dog treats.
Licence no: 34/6748103ABP/PTF
All Fur Babies treats are ‘human grade’ – this is the quality standard of the ingredients used and all ingredients are safe for canine consumption. I only ever use organic eggs and British meat in my dog treats.