FAQ’s

If you don’t see an answer to your question please do not hesitate to get in touch.

Postage

Delivery UK only, 1st class Royal Mail. All orders carry a flat rate postage fee of £2.50.

How long does delivery take?

All collars & leads are custom made to order and will be ready for dispatch within 2-3 days. Snuffle mats will be ready for dispatch within 5 working days.

How do I measure my dog's collar?

Measure your dog’s neck in inches – the collar should be close fitting but not tight. If in doubt, round the measurement up, not down.

You can also follow our helpful PICTURE GUIDE

Alternatively, you can measure your dog’s current collar for size but be sure to measure from the inside. If you require a half inch measurement, just let me know via email julie@fur-babies.pet and I will be happy to accommodate this.

Custom Orders

Paracord is available in a wide variety of colours! If I don’t have the colour combination you are looking for, please ask and I will be happy to source and quote for a custom order. Perhaps you would like a collar in your football team colours or even a bow tie in your wedding colours? Send me the fabric and I’ll be all too happy to create this for you!

Returns

Please talk to me if there are any issues with your purchase. Should there be a fault in any item I will be happy to accept a return for refund of exchange. However, please measure collar sizes carefully as returns will not be accepted for wrong size ordered.

Dog Treats

I am licenced by the Animal & Plant Health Agency (APHA) to produce dog treats.

All Fur Babies treats are ‘human grade’ – this is the quality standard of the ingredients used and all ingredients are safe for canine consumption. I only ever use organic eggs and British meat in my dog treats.